Undisclosed treatments are only the tip of the iceberg.

The diamond industry took another blow with the release of GIA’s Laboratory Alert concerning close to 500 diamonds recently submitted with an undisclosed, temporary treatment that improves the colour by as much as 3 grades. Four companies have been blocked…

The art of the “no-close” sale

A gentleman walked into my store and after I introduced myself we chatted about the weather and several other things for a good 10 minutes. Finally he said that he needed a bracelet for his wife but hoped he would…

Why the Apple watch is not a threat to jewellers

The Apple Watch has many in the jewellery industry concerned about the future of their own fine watch sales. There is no question that the Apple Watch will be a big seller and jewellery stores will not get to stock…

Give your store a spring tune-up

Spring is here and for many jewellery retailers this is a fairly slow time of the year. Most of the major buying holidays are over and the summer tourist season is still a couple months away. This is a great…

The memo trap

Memos are a big part of the jewellery business. It is a way to bring in goods for a short time to fill a specific request. But some stores operate almost entirely on memo goods. It has become a quick,…

Cruiseship jeweller makes $4.6 million error

Even the judge says this is “A gem of a case!” In February 2013, Thomas DePrince boarded a Starboard Cruise Services Inc. ship. While on his cruise, he went into an onboard jewellery store owned and operated by Starboard and…