Tag: customer experience

If I had a dollar for every time I heard “just looking”, I’d be rich!

Two companies have made the news recently by charging a fee for shoppers that are “just looking”. This in reaction to the problem of “show-rooming” where customers visit store to see products and ask questions then go online to find it cheaper.…

Wants vs Needs

Women love shopping for jewellery. For many it is not only a hobby but often it becomes an obsession. Give a woman a decent amount of money to spend on whatever she desires and the chances are pretty good that one…

My Prediction for the Jewellery and Gem Industry 2013

Jewellery goes back thousands of years and people will always adorn themselves. While there will always be a market for true collection goods at the very high end, I think we will see a large shift away from consumer “fine”…