Category: Uncategorized

The 83 million dollar question

News of recent record-breaking diamond prices has saturated the media. But what effect will these prices have for the typical retail jeweller? First, let’s get things in perspective. $83 million for the 59.60 carat “Pink Star” diamond is one heck of a lot…

Capture the first time customer

We are moving into the holiday season, the time of the year you can not only expect strong sales; you’ll be seeing many new faces. You need to create an experience that compels new customers to return. Even under ideal circumstances…

More salt in the bling

Once again the trade forums are all buzzing about synthetic diamonds following an alert (Synthetic, Lab-Grown Diamonds Being Mixed With Natural Parcels of Melee, Pointers) from Rapaport that tells diamond buyers to beware of large amounts of synthetic diamond melee being…

Is silver vermeil the new gold?

Sterling Silver jewellery with gold plating, known as vermeil, is becoming increasingly popular. This year I am seeing a variety of gold colours being used including yellow, rose, and even white. I know of a few designers that are experimenting with green and…

Are you ready for the Bespoke Male?

When we think about 18-34 year old men and jewellery, most jewellers would think of engagement rings. In general, most young guys have not had much interest in jewellery for themselves but that is changing. Enter the Millennial Bespoke Male, subject of…

Trends from Jewelers International Showcase (JIS) Miami Beach

While compared to others the Jewelers International Showcase (JIS show) in Miami Beach may not be a large show, it is a major event for jewellers in the South Eastern United States and the Caribbean. This is when retailers stock up…

How do you respond to negative reviews?

Online reviews and comments are the new lifeblood of any modern business. Many retail jewellers mistakenly believe that these are mostly used in the travel and hospitality fields and not all that important for their own business. Nothing could be further from…

It can take a lifetime to build a good reputation and only a moment to lose it.

This old saying is more appropriate today than ever. A retail jewellery store lives or dies on its reputation. We spend money on advertising, marketing, tools, and education to enhance our image in our community. We invest in fine showcases, innovative displays, and…

Vertical integration for the jewellery retailer

Vertical integration is one of the biggest buzz words in business. It refers to companies that control as much of the product chain as possible by being involved in sourcing, manufacturing, distributing and selling. With the opening of their own retail stores De…

More synthetic diamonds found in the market…with a twist. They’re brown!

AG&J, a NY based gemmological lab, discovered a parcel containing several undisclosed synthetic diamonds. [More Information] Growing diamonds using Chemical Vapour Deposition (CVD) has been making the news lately for being able to produce clean, white diamonds up to 1…